The Higher Certificate in Facility Management (HCFM) - NQF Level 5 - is intended for supervisors and managers who are involved within the broad field of FMand who wish to expand their specialised knowledge and skills. The focus is on the FM function in the organisation, the FM tools and the outsourcing of services.
Facilities Management is an integrated process, inclusive of quality and cost-management. Useful tools for managing this integrated process include the following, Service Delivery, Central Help Desk and Internal Service Level Agreements.